1. You will receive an email every time we attempt to recoup payment. All communication will come from accounting@bulletin.co with the sender name as "Bulletin Payments", so be sure to look out for that email address in your inbox (and mark our email as “Not Spam” if necessary).
2. We want to note that these repeated attempts to charge the cards you have on file are an effort to meet you halfway, given that we often receive messages to Customer Support saying, “I updated my card, why aren’t my failed payments updating?” A reminder that updating your credit card info for a pending invoice does result in the same update being made on all pending, unpaid invoices where this card was used… but NOT for FAILED invoices. We now retry all of your cards for 5 consecutive Fridays, so that you don’t have to click into every invoice that has a failed payment and make a manual update.
If you need help updating your card information or how to pay off your invoices, follow our two FAQ pages here: